Have you found any questions about how to buy in the MebelArts online store? So we suggest that you now read the short answers to our most frequently asked questions.
No. We do not require our customers to mandatory open an account when they want to shop. We believe that today they already have too many accounts with several other websites.
However we believe that it is useful to have one so you can easily manage your order. Mainly for future or repeated orders, it is useful to be a registered user so you don’t have to fill in your details every time. In summary, we recommend creating an account, without being obliged to do so.
Through our online store: First, create an account with your information. You can then browse our online store and choose the products you want to obtain by adding them to the your ‘basket’ . To complete your purchase you must provide the information requested by the system.
Piraeus Bank: International Bank Account Number «IBAN» GR 4601 7185 7000 6857 1218 04808 SWIFT-BIC: PIRBGRAA
Beneficiary: A.Ozdzenski – E.Natsi
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What are the possible ways of sending?
Of course! It is important that the price of the shipping service will not necessarily be higher than one fare in Greece. In some countries like Germany, Austria, Sweden it may be smaller, because most manufacturers of our products are at the center of Europe. If you want to send your orders in any of the EU countries, please contact us to inquire about the cost of shipping.
You have a right a withdrawal within 14 days of purchasing the products.
In EU, when it comes to contracts awarded by June 13, 2014 and after, you have the right to withdraw for any reason and without any cause within 14 days of your purchase online and from purchases you made outside premises ( e.g. at home, by telephone or by mail). This “grace period” expires 14 days after the receipt of your goods. However, if this deadline falls on a holiday, the deadline is extended until the next business day.
You may cancel your order for any reason within this time – even if you change your mind.
To exercise the right of withdrawal, you must explicitly inform our company of your decision. This can be done, for example, by adding a written declaration to the goods being returned by mail or by sending a fax or email. It is not enough simply to return the goods. Before making the return you should ask us for a withdrawal form model, which will inform us of your withdrawal.
Our company will return the money within 14 days of receipt of the notification of withdrawal, but may delay the refund if it hasn’t received back the goods and proof of their return.
However, you must bear the cost of returning the goods to the address from which our company sent them to you.
Attention: Please note that you may not use the goods shipped before deciding to withdraw from the market. The right of withdrawal allows you to check the product as you would in a store, not to use it free for 14 days.
You must also know that special rules apply to digital content (e.g., downloading or streaming music or video).
Some products are excluded.
In any EU country you buy products, you have two years at your disposal to ask for a repair or replacement if proven defective or do not meet the advertised promises. If the product cannot be repaired or replaced within a reasonable time or without problems, you can ask a money return or a discount.
The two-year warranty shall take immediate effect once the delivery of the products is done, and you must inform the seller of any defect within two months from the moment you discover them. Do not forget that the term “grace” of 14 days does not apply, inter alia, the following:
In any EU country if you purchase products, you have two years at your disposal to ask for a repair or replacement if proven defective or do not meet the advertised promises. If the product cannot be repaired or replaced within a reasonable time or without problems, you can ask a return of your money or get a discount.
The two-year warranty shall take immediate effect once the delivery of the products is done, and you must inform the seller of any defect within two months from the moment you discover them.
Warning: All warranties of products covered by the production factories and only those are responsible for their excellent quality and the way they are manufactured. Where it appears that a product needs to be replaced, it is necessary to send us an e-mail with photos and brief description of the problem. This information may be done directly to the factory where the product was manufactured or to our company which will then forward it to the said factory.
After your application is examined by the competent departments of the factory which you addressed, you will receive reply information, which in the case of acceptance of responsibility from the factory, you will be informed about the recovery times of your problem.
If the product is not ready to be delivered, your order may be delayed for the following reasons: